Assistant General Manager

Are you an experienced hospitality professional ready to take the next step in your career? The Hope & Anchor, a stunning riverside pub known for its warm hospitality, exceptional food, and vibrant atmosphere, is looking for a passionate and driven Assistant General Manager to join our team.

• Competitive Salary: Reflective of experience, with opportunities for progression.
• Bonus & Tips: KPI-based bonuses and shared tips through TiPJAR.
• Work-Life Balance: A structured rota with fair shift patterns.
• Career Growth: We invest in our people and encourage internal progression.
• Exciting Workplace: A fast-paced yet rewarding environment in a beautiful riverside location.
• Team Celebrations: Paid company events to recognise hard work and achievements.
• Employee Perks:
  • Wagestream – access your wages early.
  • Staff discounts on food & drink.
  • Octopus Electric Car Salary Sacrifice Scheme.
  • Free on-site parking.

• Operational Leadership: Support the General Manager in the day-to-day running of the pub, ensuring smooth service and exceptional guest experiences.
• Team Development: Lead, train, and motivate staff to maintain high service standards.
• Guest Engagement: Deliver warm hospitality and exceed customer expectations.
• Stock & Financial Control: Manage stock levels, ordering, and cost control to maximise profitability.
• Event & Function Support: Assist in the planning and execution of private events and busy service periods.
• Compliance & Safety: Ensure all licensing, health & safety, and hygiene regulations are adhered to.
• Tech-Savvy Management: Use industry-leading systems such as Zonal till systems, High Level software, and Harri rota, time & attendance and recruitment system to streamline operations.

• Proven Experience: Previous experience in a managerial role within a busy pub or restaurant.
• Tech-Savvy: Familiarity with Zonal, High Level, and Harri is a bonus.
• Leadership Skills: Ability to lead by example, train staff, and create a positive working environment.
• Customer-Focused: A passion for delivering outstanding guest experiences.
• Financial Acumen: Strong understanding of stock management, cash handling, and GP margins.
• Problem-Solving Mindset: Ability to think on your feet in a fast-paced environment.

• Full-time, permanent role.
• Flexible shift patterns, including evenings and weekends.

If you’re a motivated, hands-on leader with a passion for hospitality, we’d love to hear from you! Apply today to become part of the Hope & Anchor family and help shape an unforgettable experience for our guests.