Sales and Booking Manager

The key responsibilities include, but are not limited to:

Our People

•         Delights our customers by delivering service excellence and demonstrating behaviours in line with our vision and values

•         Engages with our customers and acts as an ambassador for Young’s

•         Takes ownership for dealing with customer queries and complaints in a professional manner

•         Supports their team members and communicates well with the whole team, front and back of house

•         Deals with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence

•         Takes ownership for their own development and is willing to learn new skills and explore opportunities to continually improve and progress

•         Attends central sales training when required

Our Offer

•         Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience

·       Proactively drive booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships

·       Drive sales for key seasonal campaigns (Summer parties, Sporting events, Christmas)

·       Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts

·       Maintains industry awareness understanding the competitive market and takes appropriate action to ensure own pub stays ahead in the marketplace

•         Understands our customer needs (occasion, budgets, expectations, confidence, trust) and actions appropriately

•         Maximises sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head

Our Processes 

•         Through the effective use of business processes and systems, manage business performance against financial targets and standards set out my GM

•         Develops and implements an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement

•         Supports and delivers pre and post shift briefings to ensure effective communication of all parties and events

•         Manages use of the tills and handling of deposits in line with company standards

•         Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of the business

•         Managing all inbound booking enquiries efficiently with maximum conversion through Collins

•         Drive spend through suggestive selling and pre sold packages / items for all parties and events

•         Host face to face meetings and show arounds with customers

•         Build new relationships and establish new business with customers and corporates to drive sales

•         Plan and host events, driving reasons to visit and increasing footfall and sales