Casual Nightshift Public Area

• To be responsible for the cleanliness and good order of public areas within the Hotel and to assist with the comfort and well being of guests during their stay.  

• To perform any other duties as requested by the Housekeeper

• To clean the public areas in the Hotel to the highest standard

• To ensure that stocks of amenities are replenished in all Areas.

• To assist in other areas within the Department upon request

• To be pleasant and courteous to guests and colleagues at all times

• To report guest comments or complaints

• To answer guests requests and resolve guest problems

• To check in lost property immediately

• To dispose of rubbish in the proper place

• To carry out any other duties as required

• To follow all safety guidelines for the Resort

• To perform tasks ensuring SOPS and Risk Assessments are adhered to.

SUPPORTIVE FUNCTIONS

• Ensure full liaison with other members of the team in Housekeeping and Linen Room

• Strong communication with other departments

• Strong relationship with guests and internal customers

• Good communication with the Supervisors, Assistant Executive Housekeeper and Executive Housekeeper

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Eligibility to live and work in the UK 

• Ability to communicate freely in the local language

• Open and friendly with a desire to deliver exceptional guest experiences

• Good attention to detail and accuracy 

• A team player, contributing positively to team performance 

• Excellent time management skills with the ability to prioritise workload