Reservationist

We are looking for a Reservations Agent to join our Reservations team focused on curating an exceptional pre arrival journey and upselling across the Thyme Estate. Part time applicants may be considered.

As a Reservationist you will be responsible for all pre-arrival arrangements and the management of guest communication on the behalf of our hotel. You must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.

About us

Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.

We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits

• Exceedingly generous Service Charge and Gratuity bonuses paid monthly.* in salary advertised
• Additional Holiday - All staff to have an extra day off on their birthday.
• Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support, and assistance.
• High quality and stylish uniforms provided.
• Free staff parking.
• 50% off food in both the Ox Barn and the Swan.
• We offer a Staff accommodation rate of £100 Bed and Breakfast per room per night.
• Cookery School - All classes are £40 per person, available for you plus 1 guest.
• 50% discount on Spa Treatments.
• Refer a Friend scheme - If you refer a friend to full time employment, we will pay you £150 when they join, and after the first three months if they stay with us, we will pay you a further £150.
• Recently renovated staff room with kitchenette, comfy sofas and entertainment.
• Beautiful Location with plenty of space to walk and relax during break times!

Duties & Responsibilities

• Answering phone calls from guests on behalf of our Hotel F&B outlets and the Spa
• Managing bookings across the estate
• Answering emails and following up on enquiries
• Responding to Event enquiries
• Communicating information accurately to relevant departments
• Maximising ALL opportunities within guest interactions to upsell our Happenings and Offerings across our estate.

Typical shift times:

8am-5pm Daily.

11-8pm Daily.

Knowledge & Experience

• Previous experience working within a hotel reservation desk would be desirable
• Sound industry knowledge
• Strong communicator with attention to detail, excellent planning and organisation skills
• Confident with a ‘can-do’ attitude, with a natural ability to deliver an excellent customer experience from start to finish
• Computer literate and exceptional telephone manner
• Excellent personal appearance
• Flexible work schedule includes weekends, evenings and bank holidays.

Please take a look at our website : https://www.thyme.co.uk/

and our Instagram : https://www.instagram.com/thyme.england/?hl=en