IT Systems Administrator

Axiom Hospitality

Salary: £40,000 - £45,000 Per annum
Job Type: Permanent
Hours: Full-time
Town: London

The IT Systems Administrator is a hybrid role, working from our dedicated IT office within Radisson Blu Hotel London Bloomsbury.

We are seeking a proactive and highly skilled IT Systems Administrator to oversee and enhance our IT infrastructure across all Axiom Hospitality managed hotels. This pivotal role will report to the IT Director and be instrumental in maintaining our IT systems, supporting day-to-day operations, and ensuring the successful execution of our ambitious IT projects. The position offers a full-time opportunity with hybrid working arrangements, involving travel and overnight stays as required.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

The Role

As IT Systems Administrator, you will play a key role in maintaining IT infrastructure, supporting hotel and head office operations, managing third-party IT service providers, and ensuring compliance with industry standards like PCI-DSS and GDPR. The ideal candidate will be proactive, organised, and have experience working with hospitality IT systems.

This year, we have a significant number of IT projects to deliver across our hotel portfolio, including infrastructure upgrades, cloud migrations, and system enhancements. This role will be instrumental in supporting these initiatives, ensuring successful implementation and minimal disruption to operations.

About You

To be successful in this role, you should:

• Have strong problem-solving skills and a proactive approach to IT challenges – a background in IT support and systems administration is essential.
• Be able to communicate effectively and present technical concepts with confidence – clear and concise communication is key when working with vendors, hotel teams, and senior stakeholders.
• Have a collaborative mindset – teamwork is critical as you will work across departments and with third-party providers to achieve business goals.
• Demonstrate excellent attention to detail and strong organisational skills – managing IT projects, assets, and support escalations requires precision and structured thinking.
• Have the ability to work under pressure and prioritise tasks effectively in a fast-paced hospitality environment.
• Attention to detail and good organisation skills are crucial.

Key Responsibilities

• Provide IT support to head office executive team as required, ensuring smooth daily operations.
• Support IT infrastructure projects, including system rollouts and cloud migrations.
• Manage user onboarding/offboarding, including hardware procurement and access control.
• Act as an escalation point for hotels during high-priority (P1) incidents.
• Liaise with Managed Service Providers (MSPs) to ensure timely resolution of IT issues.
• Conduct bi-weekly service reviews to monitor MSP performance and SLA compliance.
• Working with IT Director, develop and implement hotel-specific IT policies for security, PCI-DSS compliance, and GDPR.
• Maintain a detailed inventory of IT assets across the head office and hotels, including hardware, software, and mobile devices.
• Manage internet circuits, telephony services, and support contract renewals, ensuring resilience and cost efficiency.
• Identify opportunities for innovation and efficiency improvements within the IT landscape.

Skills & Experience Required

• Proven experience as a Systems Administrator, IT Support Specialist, or similar role.
• Strong knowledge of Microsoft Windows, Microsoft 365, networking and cloud platforms.
• Knowledge of hospitality IT systems (PMS, POS, guest Wi-Fi, etc.) preferred.
• Understanding of PCI-DSS, GDPR, and IT security best practices.
• Strong problem-solving skills and ability to manage high-priority incidents.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA Network+, Microsoft, ITIL) are advantageous.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Axiom Hospitality

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.