Night Porter

Night Porter- Pub with Rooms 

Heartwood Collection has a long-standing reputation for excellence in the hospitality industry. For our guests, this excellence resonates in the quality of our food and our service. For our employees, this commitment to excellence is integral to the way we train, support and reward our people. We pride ourselves on having some of the best people in the business working in our brasseries, pubs and our head office.

Role Overview and Responsibilities

The Night Porter is responsible for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours.

• Undertake late guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team.
• Assisting and learning to conduct night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the opening Duty Manager.
• Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover.
• Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property
• Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site.
• Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety, Licensing laws, Environmental Health and Employment law 

Night Porter - What we offer:

• Flexible contract
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food at any Heartwood Inns or Brasserie Blanc
• Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc
• Enhanced Maternity and paternity package 
• 28 days of holiday 
• Refer a Friend Bonus up to £1500
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme 
• Instant access to pay you have already earned through EarlyPay

Night Porter - The Ideal Candidate: 

• A genuine passion for the hospitality industry, with experience in hospitality management, and a hands-on approach
• An ability to balance health, safety and security requirements with service and standards delivery and guest expectations 
• Strong interpersonal skills for diplomatically handling staff and customers, people-focused 
• Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise 
• To be fully conversant with property fire management procedures
• A  trustworthy individual and a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation

Heartwood Collection is a multi award-winning hospitality group: