Operations Manager

Administration - Four Point Express Euston

Contract: Full Time
Salary: £45,000

The Four Points Express by Sheraton London Euston located in the heart of Euston, will be the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Express by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.

We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Express by Sheraton London Euston follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.

We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.

Job Description

The purpose of Operations Manager is to inspire and deliver the Hotel’s operational objectives by leading from the front with a hands-on approach, establishing a stimulating and fulfilling work environment for the team and providing exceptional customer service in line with required Company and Marriott brand standards.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days
• Flexible shift patterns
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. The hotel is Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.

Role in our Family

As Operations Manager, your key responsibilities will include:

Manage the smooth operation of all hotel departments, including front desk, housekeeping, food & beverage, and maintenance. Ensure that the hotel operations runs smoothly in the absence of the General Manager.

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

• Train colleagues to make sure they deliver with compliance and to the standards the Company and the Marriot brand expects and have the tools they need to work efficiently

• Recommend or initiate any people related actions where needed

• Drive a great working environment for teams to thrive – connect departments to create sense of one team

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel.

• Provide regular direction and manage hotel operations for all departments.

• Monitor and report variances against budget and control labour costs and other expenses.

• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports

Guest Experience

• Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property

• Utilises guest/customer feedback to recognise outstanding employee service performance and improve service delivery

• Emphasises and holds departmental team accountable for addressing service failures or potential service failures

• Developing innovative ways to exceed guest expectations

• Anticipates needs of large groups or high-profile guests in order to deliver flawless service

Company/Brand Policy, Procedures, and Standards Compliance

• Works with the General Manager to verify property compliance with legal, safety, operations, and Marriott brand product and service standards

• Conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations

• Validates that employees are appropriately trained and performing to standard as required by the Company and Marriott brand standards.

What Happens Next

Does this Role suit your skillset? Apply now, this takes a second, you’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.