Security Manager

Contract: Permanent
Salary: Competitive

We are looking for a passionate and guest focused Security Manager to join our incredible team at The Kensington. You show confidence, empathy and professionalism when dealing with guests and team alike. You are knowledgeable in all security and safety standard operating procedures and fully trained in the hotel emergency, crisis procedures and evacuation protocols. You are calm under pressure and are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work.

Key Responsibilities:

• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support investigation and evacuation of the hotel during fire alarm situations
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Investigate and report all allegations of theft, criminal damage and other incidents
• Ensure that any property reported lost on the premises is correctly recorded and enquiries made to trace and restore it.
• Carry out regular bag and locker searches, on a monthly basis or as instructed by the Hotel Manager, General Manager or People & Culture Manager.
• To liaise with other departments on matters of security and safety and deliver efficient internal customer service, while maintaining professional standards.
• Ensure administrative duties are carried out according to the company standard. This includes maintaining accurate logs and records.
• Ensure any items being removed from the Hotel are checked, pass-outs are processed correctly, with any discrepancies referred and/or any items withheld as deemed appropriate.
• Be an active participant in Business Continuity Plan meetings and write SOPs/BCP’s where needed.
• Provide support during events based on Food and Beverage managers direction.
• Be part of the Health and Safety committee
• To report and inform HODs of any hazards to safety that comes to your notice
• Manage undesirable behaviours in a professional manner, intervening and defusing potential altercations.
• To attend meetings and training sessions as required by hotel management.
• Contribute to always maintaining an excellent level of service in conjunction with the requirement of the LQA and Forbes standards.

The role involves shift work which includes any combination of five days, including weekends, evenings and nights.

The Perks of working for The Kensington Hotel:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.