Receptionist

The Elvetham

Salary: £23795 per annum
Job Type: Permanent
Hours: Full-time
Town: Hook

The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

We are currently recruiting for a Receptionist to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• £23795 per annum 
• Permanent, full-time contract (40hrs per week) shifts to include various hours early and late shifts plus weekend and BH working on a rota basis.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Job Description:

As a Receptionist, you will play a key role in creating a welcoming and professional atmosphere for all guests. Your primary responsibility will be to provide courteous and efficient service, ensuring that all interactions meet the highest standards of service excellence.

Key Responsibilities:

• Greet guests with warmth and professionalism, acting as an ambassador for outstanding customer service.
• Handle guest requests and queries promptly and efficiently, both in-person and over the phone.
• Provide a seamless experience for guests by maintaining a calm and organized reception area.
• Collaborate with a dynamic, hardworking team to support smooth daily operations.
• Gain hands-on experience across all areas of the front desk department while ensuring compliance with company policies and legal requirements.
• Promote and uphold the company's values and standards in all guest interactions.
• Remain adaptable and proactive in a fast-paced environment, handling changes and challenges with a positive attitude.

Ideal Candidate:

The ideal candidate for this role will be enthusiastic, detail-oriented, and able to adapt to change. You’ll be someone who thrives in a busy team environment and is passionate about providing exceptional service to guests.

Join Us:

If you have a passion for guest service and enjoy working in a team-driven atmosphere, this is a fantastic opportunity to grow and develop your career while making a real impact on the guest experience.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.