Regulation Duty Desk Coordinator

The Regulation and Quality Improvement Team are offering a great opportunity for a Regulation Duty Desk Co-ordinator to support the team and the wider business to co-ordinate responses to a range of regulatory and other external agency enquiries and information requests. The role provides an essential interface between internal teams and between Barchester and external regulators and agencies and is integral to the Regulation and Quality Improvement Team function.

This is a permanent, predominantly remote position with some occasional travel as and when required. Consideration will be given for part time applications (minimum 3 days a week).
We are seeking a self-starter with great co-ordination and administrative skills and experience.

Required experience and qualifications:
GCSE in English
Excellent working knowledge of Microsoft Office (particularly Excel and Word) as well as Outlook
Experience of data inputting
Excellent administration skills
Strong organisational and time-keeping skills, with the ability to triage information, prioritise urgent tasks, and meet deadlines in a fast-paced environment
Previous experience in a coordinator role
Some experience or understanding of health and social care regulations is desired
Ability to multitask and take responsibility for the role
Ability to work calmly under pressure
Excellent written and verbal communication skills
Ability to be flexible to meet the needs of the business

Role and key responsibilities:
Triaging enquiries from regulators and other external agencies
Managing the regulation duty desk email inbox
Inputting data
Logging and allocating correspondence to ensure response deadlines are met
Liaising with Managers to co-ordinate and prepare information for responses to concerns and information requests
Managing and maintain spreadsheets
Logging concerns and complaints received
Participating in meetings and reporting duties as required

Rewards and benefits:
We are offering an impressive rewards and benefits package, including:
Up to £28,000 p/a (depending on experience or pro-rata for part time)
25 days'' annual leave, plus bank holidays (or Pro rata for part time)
Hybrid working, working from home with some occasional travel for meetings as and when required contingent on the needs of the business
Access to a wide range of retail and leisure discounts at recognised brands and supermarkets

If you'd like to use your co-ordination, administration and people skills in a sector leading organisation that provides great quality of care, this role offers a rewarding opportunity.

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