General Manager - The Parlour

The Ned boasts 10 restaurants, each serving a unique style of cuisine from around the world. As General Manager of The Parlour you will oversee our intimate jazz and cabaret lounge serving dinner with a show Wednesday through Saturday evenings.

Whilst The Parlour is a public venue, it often plays host to events from our monthly membership calendar and includes to the Long Bar – a quieter work and meeting space for our members during the day.

Do you want to join one of the best places to work in hospitality?

What’s the role?

General Manager - The Parlour

Where will you be working?

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.

As the leader of The Parlour, reporting to the Food & Beverage Director you will:

• Lead a team of truly commercial restaurant and bar managers, developing them towards high performance and coaching them to continually improve
• Build a high performing team through accountable managers, regular feedback, open conversations, and effective engagement activities
• Collaborate with the F&B Director to set and own the departmental yearly budget
• Monitor food and beverage P&Ls, taking a holistic view of your operations and supporting your management team to deliver financial performance, spotting improvement areas and actioning
• Review revenue and scheduling forecasts to ensure people are in the right place at the right time
• Work in partnership with the Food and Beverage senior leadership on the departmental strategy, always looking at ways to increase revenue, customer satisfaction, and operational performance
• Maintain all compliance in the venue, including health and safety
• As the venue is open 4 days a week, you may often support the wider F&B operations team on the ground floor

What can the Ned give you?

• Salary of £52,500 including service charge
• Every house membership of Soho House
• Enhanced parental leave, company sick pay and pension
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Laundry service provided free of charge to keep your work outfits looking sharp
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Wagestream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• Proven experience as a leader in food and beverage operations
• You’ll have a commercial mindset and a proven track record of delivering exceptional guest experiences whilst exceeding targets
• Impeccable leadership skills with the ability to motivate, inspire, and develop teams at all levels
• Excellent communication and interpersonal skills, able to switch between inspiring teams or representing your department to the executive team
• Rapport building skills are essential for working in our membership spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
• In our members’ spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as General Manager of The Parlour.

#lovethened