Bellhop

As a Bellhop, you will:

• Greet guests upon arrival and assist with the loading and unloading of luggage.
• Escort guests to their rooms, providing information about hotel facilities and services.
• Offer assistance to guests with special needs or requests.
• Provide directions and recommendations for local attractions, restaurants, and services.
• Maintain a professional and friendly demeanour, ensuring a positive guest experience.
• Coordinate with the front desk and other staff to manage guest arrivals and departures efficiently.
• Assist with the storage and retrieval of luggage for guests.
• Handle guest inquiries and concerns professionally, escalating issues to management when necessary.
• Maintain cleanliness and orderliness in the lobby and entrance areas.
• Uphold hotel policies and procedures, including security measures.

This is a full-time role, requiring 40 hours per week over 5 days.

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club, creating a vibrant space for creative minds to connect and grow.

We are looking for individuals who:

• Are passionate about people and culture.
• Have exceptional attention to detail.
• Thrive on exceeding guest expectations.

• Be part of an exciting venue redefining Mayfair’s hospitality scene.
• Enjoy an attractive salary and personalised development plans.
• Benefit from a suite of flexible perks designed to support your lifestyle.

Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1000 (paid on your referral successfully completing their probationary period).
• Mentoring schemes: Management Development Training – on the job with support from external training providers.
• Your birthday off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme: You accrue one day CSP per month during your employment with the Company on a rolling basis capped at 5 years length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years length of service.   and a further 3 days at 5 years length of service.   prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status –  watch this space).

If you do not hear from us within 7 days, please consider your application unsuccessful.