Reservations Agent

The Role: Reservations Agent

The Restaurant: This is a Support Office role 

The Location: Farringdon 

The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.

Why work for us:

Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app.
• Financial freedom: Take control of your finances with Wagestream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
• Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform,  Evolv Edge    which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service. 
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York.

Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences
 

A bit about what you will be doing and what we are looking for:

We are looking for a talented reservations agent with a positive attitude and a friendly personality to join the team. Someone with a passion for the hospitality industry, full of energy and will proactively contribute to our mission and ongoing success. A successful candidate will thrive in a fast-paced environment.

Key Roles and Responsibilities include:

·        Managing day to day reservation bookings and enquiries for multiple sites via phone or email.

·        Processing accurate and timely confirmations.

·        Positively marketing our concept to those that enquire.

·        The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.

·        You will be working within a team of 5 and you will be responding to our Reservation Manager.

Skills and attributes:

·        Previous experience working within the hospitality industry is desirable.

·        A strong command of the English language, both written and spoken.

·        A friendly and personable telephone manner is essential.

·        Knowledge of opentable is a plus, though training will be provided for successful candidates.

If this sounds like the role for you, we would love to hear from you!

At The Evolv Collection we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.