Food & Beverage Manager

Assists in the development and implementation of business strategies for the hotel which are aligned with RHGs overall mission, vision values and strategies

 Participates in the development of the hotel’s business strategies

Develops and implements strategies for Food and Beverage operations, marketing and sales that support achievement of the hotel’s goals

Monitors status regularly and adjusts strategies as appropriate

 Assists with the development of the annual budget in conjunction with the Executive Committee, implements the approved budget; monitors revenues and costs on a daily basis, taking corrective action when necessary

 Achieves revenue goals by assisting in the development and management of the food & beverage marketing, sales and product strategies

  Analyzes sales and competition on a regular basis and develops strategies to increase market share

  Assists with the development and implementation of the food and beverage marketing and sales plan

 Assists with the development and implementation of the menu offerings and pricing based on competition, market trends, costs, etc.

Takes monthly inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.

Establish matrices and systems to ensure smooth functioning hotel outlets. 

Adheres to Carlson’s marketing and sales standards

Works with restaurant staff to achieve daily, weekly, or monthly revenue goals.

 Maximizes profitability by managing Food & Beverage operations 

Analyzes business results on a regular basis and takes actions to improve results as appropriate

Ensures that there is smooth coordination between the kitchen staff/stewards and the front-house serving staff

Plans new and popular menus and monitors to ensure top-notch quality and prompt service

Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis

Determines appropriate staffing levels for forecasted business and schedules employees accordingly

Evaluates food & beverage service quality and service levels regularly and implements strategies to improve areas of concern

Sets objectives for each specified team within food and beverage and supervises the department managers

Ensures department adheres to Carlson, hotel, local and state health, hygiene and safety policies

 Develops and implements strategies and practices which support employee engagement

Recruits and selects qualified candidates

Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

Communicates performance expectations and provides employees with on-going feedback

Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential

 Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes, I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

 Adheres to hotel policies and procedures

  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

At all times projects a favorable image of the Hotel to the public

Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

At all times projects a favorable image of the Hotel to the public