Reception Manager

Reception - Four Point Express Euston

Contract: Full Time
Salary: 31000

The Four Points Express by Sheraton London Euston located in the heart of Euston, will be the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Express by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.

We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Express by Sheraton London Euston follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.

We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.

Job Description

As the Reception Manager at our Four Points Express by Sheraton, you will lead the reception team and play a pivotal role in ensuring exceptional guest experiences from the moment they arrive till they depart. You will lead a team of front desk associates, overseeing all aspects of the reception area operations, including guest check-in and check-out processes, concierge services, and ensuring seamless communication between all hotel departments. Your leadership will be instrumental in creating a welcoming atmosphere that reflects the values and standards of our brand.

What We Offer

We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.

• All Marriott Employee Benefits.
• Apprenticeship programmes available.
• Learning and Development Opportunities are available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts.
• Uniform provided.
• 24/7 Employee Assistance Programme for you and your family.
• Giving you access to counselling services, physical wellbeing & financial aid.
• 28 holiday days (pro rata for part-time).
• Automatic Enrolment into a workplace pension scheme.

About Us

The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.

Role in our Family

Key responsibilities to your role:

• Lead the reception team and managed the day-to-day operation of the Front office department.
• Work closely with your team and Reservations to ensure the team has a full understanding of the requirements of guests who are arriving, in-house and departing.
• Serve as the main point of contact for Guests and ensure hotel departments are fully briefed on their requirements.
• Seek verbal feedback from customers on a regular basis and respond to all guests' queries in a timely and efficient manner.
• Manage, record, and resolve complaints promptly.
• Manage the Reception department and assist with the daily duties.
• Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs.
• Recruit, manage, train, and develop the reception. Perform Duty Manager shifts.
• Respond to guest queries efficiently and effectively.
• Monitor and respond to Guest satisfaction survey in timely manner.
• Actively lead and participate in Marriott Bonvoy enrolment.
• Effectively communicate with all departments of the Hotel
• Champion the PMS Opera System

Personal Specifications:

• Previous reception experience is required.
• Previous experience in customer service roles is required.
• Knowledge of Opera PMS system is required.
• Friendly, confident, and outgoing personality
• Effective communication skills
• Attention to detail.
• Great organisational skills
• Team Player
• A motivated and focused individual who takes it on board to drive themselves.

What Happens Next

Does the Reception Manager suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.