Groups and Catering Sales Manager

Sales & Marketing - Group Sales & Events

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for an Groups and Catering Sales Manager to join our talented Sales & Marketing team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

ABOUT THE ROLE

• Support sales and marketing plan to achieve budgeted revenue goals for catering and group rooms.
• Participate in sales Mystery Shop programme and ensure lead handling and customer service delivery is in line with LHG standards to achieve Event Survey satisfaction goals.
• Produce and execute quarterly action plans and achieve personal catering and group revenue goals.
• To utilise Salesforce system in accordance with best practice.
• Act as Salesforce champion for the Groups and Catering sales department. Assist with daily, weekly and other required reporting
• Group and Catering sales lead handling, and conversion to definite with signed contract.
• Manage catering space, in order to maximize revenue and continuously review selling strategies.
• Monitor and manage prospect bookings, ensure activities in each booking are updated and bookings are followed up to maximise conversion
• Coach and train Catering and Group Sales Executive.

ABOUT YOU

• previous experience of handling reactive groups and catering sales in a similar environment 
• strong knowledge of the reactive sales process
• previous experience of supervising, coaching and training of colleagues
• strong customer focus
• ability to work in a fast moving environment and to deadlines
• competitive spirit and drive when it comes to achieving targets
• previous use of Opera PMS and Salesforce systems is advantageous

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on disability, gender identity, race, religion, marital status, or any other characteristic.

SUSTAINABILTY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we’ve been doing so since 1865.

Would you like to be a in such an iconic hotel? Then go ahead, apply!