Reception Manager

We are currently seeking a Reception Manager to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the leadership team, you will oversee the Reception operations, always ensuring exceptional guest service and satisfaction.

The Duties of Our Reception Manager Include:

• Leading and mentoring the reception team to deliver outstanding service.
• Overseeing guest check-ins and check-outs to ensure a seamless experience.
• Managing our stay experience reviews and online guest feedback.
• Managing team scheduling and performance to ensure operational excellence.
• Collaborating with other departments to enhance the overall guest journey.
• Ensuring compliance with Hilton brand standards and hotel policies.

Our Reception Manager will have the following attributes:

• Hotel Front Office experience required
• Supervisory/Management experience required
• OnQ experience preferred

As our Reception Manager, here are some of the great benefits you will receive:

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• Wagestream financial wellbeing support.
• Complimentary overnight stay to celebrate your work anniversary.
• An extra day's holiday on your birthday.
• Recommend a Friend: up to £750 when you refer a successful candidate.
• Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages
• Meals provided while on duty.
• Free car park
• 28 days holiday including bank holidays (increasing yearly to up to 33 days)

If you have previous experience as a Reception Manager or in a similar leadership role within hospitality, apply now and become part of our exceptional team!