Bar Supervisor

Company Overview

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Role Summary

The Bar Supervisor will be responsible for the running, organization, training, and leadership of a food & beverage floor within The Conduit in order to achieve the objectives in sales, costs, guest service and satisfaction. You will support the Director of Bars & Beverage and develop a close working relationship with all teams within The Conduit.

Key Responsibilities

Management

•       Oversee the implementation of new beverage ideas and menu specifications as per Director of Bars & Beverage guidelines. Provide ideas encouraging input from bartenders and other team members.

•       Build strong working relationships with all Conduit stakeholders.

•       Be an Ambassador of the Conduit – spokesperson, advocate, and supporter.

Guest

•       Consistently achieve an elevated level of customer satisfaction by exhibiting a positive attitude and building trust, ensuring commitments are met and expectations are exceeded by understanding client’s needs and priorities.

•       To recognize repeat members and guests ensures we understand all their requirements and preferences, ensuring that the clients feel valued.

•       Maintain up to date records on guest history and preferences and provide timely and regular feedback to other departments if needed.

Team

•       Provide advice, direction, and leadership to all department employees so they understand The Conduit’s philosophy, objectives, and practice good stewardship.

•       Ensure the floor is organized and runs smoothly, ensuring the highest possible quality of service. Be present on the floor and engage with members, guests, and staff.

•       Assist with the creation of SOPs and manuals.

•       To assist with continuous staff training and development, the upsell of food and beverage, and to continuously monitor and check standards of work throughout the service and make improvements/correct when necessary.

•       Ensure staff are trained in and adhere to all safety, sanitation, food preparation, and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.

Finance

•       Liaise with the F&B and purchasing team to manage appropriate stock levels.

•       Ensure the EPOS and inventory systems is up to date and accurate.

•       A close follow-up on the correct setting of and adherence to necessary par stock.

•       To liaise with the F&B team with regards to staffing levels and other expenses, keeping close control of labor costs in relation to business levels

•       To ensure accurate handling of cash and adherence to all financial procedures as outlined by the Financial Controller

•       Executes inventory control for weekly/monthly analysis and reconciliation. Identifies opportunities to control beverage costs and other expenses.

Health & Safety

•       To uphold good housekeeping practices (i.e., neat, and correct storage), clean and organized FOH and BOH areas

•       Ensure all hygiene standards are met and inspect bar cleanliness daily.

•       Ensure proper care of all furniture, fixtures, and equipment. Malfunctions and damage is

reported to Maintenance department with appropriate follow up.

•       Comply with all statutory and company health and safety, fire, bomb, and security regulations as well as liquor and licensing laws.

Qualifications & Requirements

·       3+ years of relevant work experience in high-end, high-volume bars, restaurants, or clubs

·       Excellent written and oral communication

·       Passion for beverage, mixology and for delivering an excellent guest experience.

·       Natural leadership abilities

·       Knowledge and understanding of SOL & EPOS systems.

·       Health & Safety knowledge.

Key Competencies

Above we have listed the skills we would like the Bar & Lounge Manager to have. Below speaks more about the individual’s abilities to match our company culture:

·       Has strong people skills needed to build trust amongst employees at all levels.

·       Actively champions and promotes The Conduit Diversity, Equity & Inclusion Strategy

·       Is a ‘team-player’ and enjoys working in partnership with colleagues.

·       Attends work on time and are consistently well-groomed to represent the ambitious standards of the club.

·       "Owns" problems rather than blaming them on others.

·       Encourages feedback on own behavior.

·       Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission.