Reservations Supervisor

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

** Salary package: from £29,000 £30,250.00// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Reservations Supervisor

Mission: To ensure maximum possible occupancy and average room rate is achieved at all times. To ensure the efficient day to day running of the Department.  To deputize in the absence of the Assistant Reservations Manager.

Responsibilities will include, but are not limited to:

•  To ensure that all team members are on duty as per Rota
•  To ensure that all team members are carrying out their tasks as per task sheet ensuring the tasks are completed by the end of the shift. 
• To monitor and manage any overbooking on room types and pay extra attention to higher room type overbooking/family rooms/Junior Suites and flag it to Reservations Manager immediately for current and future dates. 
• Check the arrivals list for accuracy of the reservations including rates, correct back up, routing and investigate any duplicate bookings. 
• Liaise with FO/Administrator for any outstanding back up queries to ensure closure of the bill correctly and in a timely manner 
• To conduct daily morning briefings with the team and share revenue/sales initiatives as well as reinforce reservations procedures. 
• To lead by example at all times and follow Melia Values when dealing with other team members as well as the guests. 
• To input Apartment reservations as requested by the Apartment Sales Team.
• To assist with reporting and sharing the results with relevant departments as/if required as instructed by Reservations Manager.
• To deputize for Reservations Manager in her absence 

Because belonging to the great Meliá family is being VIP  

·        Holidays: 28 days’ holiday including 8 public holidays

·        Contributory pension scheme

·        Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·        Discounted dental and health cover with HSF

·        Great discounts with Melia Hotels Worldwide: (Friends & families discounts)

·        Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·        Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives

·        Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·        High street discounts: with Perks at Work

·        Meals on duty, Payday Parties and Laundry