Telephone Operator

• Provides courteous service to customers by operating the switchboard according to standards.  
• Communicates clearly and courteously.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists customers make long distance calls by instructing them on the appropriate  procedures and/or placing calls for them.     
• Responds to customer questions regarding the hotel, in-house facilities and local events.
• Provides courteous, prompt and accurate inter-hotel communications to staff and  customers.
• Takes and delivers accurate and complete messages.
• Ensures customer is awakened as requested by accepting, recording and executing  wake-up calls.
• Communicates with authorized employees by using paging system and/or radio.
• Follows established hotel security and safety policies as required.
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
• Prepares lists and reports as requested.

REQUIREMENTS