Accommodation Assistant

We are recruiting for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities of the Accommodation Assistant will include:

• Providing each guest with the highest levels of Housekeeping service in accordance with Forbes 5 Star Standards and Red Carnation Hotels standards
• To provide a full service to vacated bedrooms and replenish stayover bedrooms
• To provide guests, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs

The ideal candidate for the Accommodation Assistant position should:

• Have a friendly and outgoing personality
• Be enthusiastic and fully flexible (need to work 5 days over 7 day period, inclusive of some weekends and holidays)
• Have strong communication skills
• Demonstrate strong attention to detail
• Be legally eligible to work in Ireland
• Have the ability to handle busy situations and manage your workload effectively

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.