Luggage Porter

Company: Charlotte Street Hotel

Location:
London United Kingdom

Date Posted: 2025-01-15 00:03:28

Salary: £11.44 PER_HOUR

Job Type: Full-Time

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Are you ready to embark on an exciting journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic and personable Luggage Porter to become an integral part of our esteemed team.

At Firmdale Hotels, we pride ourselves on delivering unparalleled experiences to our guests. With a reputation for excellence in hospitality, we create vibrant and unique environments that leave a lasting impression. Joining us means becoming part of a close-knit community dedicated to providing exceptional service and fostering a welcoming atmosphere.

As a Luggage Porter at Charlotte Street Hotel, you'll play a vital role in ensuring the seamless operation of our concierge desk and the overall guest experience. Working alongside our front office team, you'll embody the values of impeccable service, attention to detail, and genuine warmth.

Responsibilities:

  • Assist guests with luggage handling, ensuring prompt and efficient service.
  • Collaborate closely with the concierge desk to fulfil guest requests and inquiries.
  • Maintain a welcoming and professional demeanour, providing assistance and guidance to guests as needed.
  • Uphold the highest standards of presentation and cleanliness in all guest areas.
  • Work collaboratively with colleagues to ensure a smooth and cohesive guest experience.
  • Demonstrate a proactive approach to problem-solving and guest satisfaction.
  • Embrace our culture of continuous improvement, contributing ideas and initiatives to enhance the guest experience.

What you Need:

  • A UK Driving License.
  • A genuine passion for hospitality and a dedication to delivering exceptional service.
  • Strong interpersonal skills and the ability to engage with guests in a friendly and professional manner.
  • Impeccable presentation and a warm, welcoming demeanour.
  • A keen eye for detail and a proactive approach to guest satisfaction.
  • The ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work various shifts, including evenings and weekends.
  • Previous experience in a similar role is advantageous but not essential.

What We Offer:

  • Hourly rate of £11.44 per hour plus service charge.
  • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
  • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
  • Manager of the Year – Helle Jensen – Cateys 2024
  • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
  • Food & Beverage Manager of the Year  -  Pedro Paulo - Hotel Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Ref: 1|6|HA|2359950

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