Front Office Manager

The Person                                                                                                                                                         

You’ll love to lead and motivate teams to deliver exceptional guest experience. With excellent leadership skills and a passion for guests, you’ll have always strive for a high level of guest satisfaction and operational efficiency.

As part of the team, you should live and breathe our people values; being guest focused, people centric and unleashing your potential. Our values are not just words on paper; they are the heart and soul of our business, where you’ll experience the true essence of working for the Tudor Hotels Collection. It’s because of you that our customers & guests will walk away with stories and memories to last a lifetime. 

The Role                                                                                                                                                            

As the Front Office Manager (Known internally as the Front of House Manager), you will play a pivotal role in ensuring exceptional guest experiences by overseeing the day-to-day operations of the hotel's front desk and guest services. You will lead a team of dedicated front of house staff, providing guidance and support to maintain a high level of guest satisfaction and operational efficiency.

Responsibilities include

• Supervise, train, and motivate front desk and guest services staff to deliver top-notch customer service
• Monitor guest feedback and online reviews, taking proactive measures to address any concerns and implement improvements
• Ensure a warm and welcoming atmosphere for guests upon arrival and throughout their stay
• Address guest inquiries, requests and concerns promptly and professionally
• Oversee front desk operations, including check-in/check-out processes, reservations and room assignments
• Ensure accurate billing and proper handling of guest accounts

Required Skills & Experience 

• Proven experience in an operational role within the hospitality industry
• Exceptional organisational and multitasking abilities, with keen attention to detail
• Excellent communication and interpersonal skills to effectively interact with staff, guests, vendors, and senior management
• Demonstrated leadership skills with the ability to inspire and motivate teams
• Proficiency in relevant hospitality software and technology

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme 
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

 Working Schedule

• Full Time
• Flexibility to work evenings, weekends, and holidays

Luxury | History | Cornwall

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.