Reception Manager

Company: COMO Metropolitan London

Location:
London W1K 1LB United Kingdom

Date Posted: 2025-01-15 00:03:14

Salary:

Job Type: Full-Time

Apply

COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

Role Overview: As a Reception Manager at COMO Metropolitan London, you will lead our Front Desk team, ensuring that out Front Office operations align with the hotel's high standards and objectives. Your role involves managing Receptionists, Team Leaders, and Night Managers, and maintaining all areas, including rooms and public spaces, in impeccable condition.

What We Will Offer You:

Competitive salary + service charge
Employee rates for all COMO Hotels and Resorts properties worldwide
3 complimentary nights stay in any COMO Hotel and Resort worldwide
Employee discounts on Nobu London
Career development opportunities
£450 for introducing someone to any COMO property
Company sick pay
Access to free financial advice
Access to an employee Assistance Programme offering support and advice
An exciting calendar of wellness and engagement activities

Key Responsibilities:

Oversee all administrative functions of the Front Desk, ensuring compliance with hotel policies and procedures
Develop and participate in training programmes to maintain high morale, reduce turnover, and focus on staff development
Review arrivals and allocations to ensure a smooth guest experience. Address guest complaints promptly and effectively.
Maintain effective communication between the Front Desk and other departments. Keep the team informed of relevant updates
Manage staff schedules, payroll and welfare. Support team training and development in collaboration with wider management team
Address performance issues constructively while maintaining a positive team atmosphere

Who You Are:

Customer Service Skills: Excellent communication and interpersonal skills
Experience: Previous experience in a Front of House or Reception role within a luxury hotel setting
Organised: Strong organisational skills and attention to detail
Team Player: Ability to work collaboratively with the hotel team
Problem Solver: Capable of handling guest issues and resolving them efficiently
Proactive: A self-driven attitude with the ability to work under pressure and manage multiple tasks simultaneously
Cultural Awareness: Excellent social and communication skills, with an understanding of diverse cultures

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.

As an Earth Check Bronze certified hotel, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals.

Ref: 1|6|HA|2354554

Apply