Supervisor

Assist the Gym Manager in the day-to-day smooth running of Kings Gym fitness facilities 

Act as Duty Manager for the Gym, in the absence of the Gym Manager 

Line management of Kings Gym fitness personnel  

Responsibility for legal compliance including Health and Safety 

Responsible for targeting improvements in service delivery, KG Audit 

Record and monitor daily safety checks on all equipment (machine maintenance), report any hazards and ensure works are completed 

To ensure any potential hazards are reported to the Gym Manager  

To support with tours of the facilities and the "selling" of memberships 

Monitor deliveries, goods in and out, Biffa collections 

Dealing with complains, angry customers, club emails 

Great communication and leadership on our Slack Platforms 

To deliver a customer service focused culture across the Kings Gym operation 

To listen to & communicate effectively with all our members 

To deliver services that are easy to access for all members 

To be competent and confident in the use of all equipment in the gym 

To offer and provide advice, motivation and support as required to all users. 

Carry out gym induction for Members and Guests to ensure safe and effective use of all equipment. 

Motivate and encourage Members to ensure repeat custom 

Making sure all members are following the Kings Gym Rules  

To guide, train and motivate people, managing their performance and delivering a culture of development and performance. 

To work effectively with people, developing productive relationships with colleagues and stakeholders. 

To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives. 

Provide customer service though: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.  

Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks.  

Actively supervise the gym floor, completing regular floor checks.  

Maintain a clean and tidy workspace behind the counter. 

Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.   

Perform opening/closing procedures of the fitness floor and cardio areas 

Attend mandatory meetings and team training sessions.  

Actively marketing and promoting current facilities and programs as per your manager’s request 

Maintain a standard of performance on daily tasks.  

Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.  

Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team. 
 

Your KPI’s will be agreed and communicated by your line manager 
 

5-30 hours 

Working days are Monday to Sunday, Flexible approach to working days/times to ensure effective management of an operation which trades across 7 days a week.  

Free KG membership 

Discount on supplements and Kings merchandize 

Fantastic career opportunities 

Mental health support with our partner Carefirst