Residential Night Concierge

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently recruiting for an amazing opportunity to join one of our newest contracts as a Residential Night Concierge, based with our team at a building in Mayfair!

The role of the Night Concierge is to provide a friendly, courteous, and prompt welcome on arrival for all residents and visitors, anticipating any resident needs, following up and ensuring that the resident expectations are met and, where possible, exceeded.

As the resident’s main point of contact during the night shifts, the successful candidate will manage a verity of tasks through to conclusion, handing over to the day team if they are not complete. The Night Concierge will get to know the residents, building strong professional relationships allowing them to anticipate their needs and stay a step ahead.

The Night Concierge will need to balance discretion with a visible presence and vigilance with a friendly approach.

Hours: 38.5 hours per week. 4 on – 4 off shifts from 8pm-8am.
Salary: £34,305 per annum

• The ideal candidate must have a "can do" attitude and a big, friendly smile. 
• Applicants must be able to communicate clearly in person, over the phone and via email. 
• Adaptability and flexibility are essential as you will need to perform a plethora of duties within this high end residential operation. 
• Your ability to engage with people on all levels to build rapport is a must have skill.
• Concierge experience is essential, preferably within a high-end hotel or residential environment.
• Experience operating in a “built to rent property” is desirable.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.