Hotel Receptionist

My client, a hotel near the centre of Worcester, is looking to recruit a Receptionist on a Permanent basis.You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.The main duties of the role include• Answering the switchboard and transferring calls as required • Preparing guest accounts and restaurant bills, ensuring they are all kept up to date• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift• Dealing with guest requests and enquiries on a one to one basis and over the telephone• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediatelyAs a suitable candidate you will offer the following- ideally, 12 months experience in a similar role- Good communication skills- Diplomacy to manage complaints and emergencies- An ability to multi-task and manage your time- be decisive when requiredThe pay-rate is £11.44 based on 40 hours per week, working week is based on 5 days out of 7Keywords:hotel reception, duty manager. supervisor, opera, reservations, check-in