Maintenance Manager

Maintenance - Mercure Dumfries Cargenholm House Hotel

Contract: Full Time
Salary: £25000 - £28000

Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Job Description

Our four-star boutique property is looking for a dedicated Full-Time Maintenance Manager to join our close-knit team and serve as the primary point of contact for the Operations Manager regarding all maintenance-related matters. In this key role, you will provide essential support for the smooth operation of the maintenance department. This includes maintaining the building, exterior and physical plant with particular attention towards safety, security, and asset protection. The role takes lead accountability for Health and Safety in the building.

This is a multi-tasking role that requires the ability to adapt quickly to ensure the smooth running of the property and satisfaction of our guests.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow. We offer:
• Free meals on duty
• Free parking
• Apprenticeship programmes available
• Learning and development opportunities available through our leadership development programmes
• Heavily discounted hotel stays and food & beverage discounts
• Uniform provided
• 24/7 employee assistance programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life assurance
• 28 holiday days (pro rata for part time)
• Automatic enrolment into a workplace pension scheme

About Us

Mercure Dumfries - Cargenholm House is a part of Splendid Hospitality Group. SHG is one of the UK's fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.
The hotel has 62 rooms, consisting of compact doubles, superior family rooms to privilege with free WiFi available for all guests. There is a restaurant, bar and on-site parking.

Role in our Family

Brief snap shot of responsibilities

• Carry out routine inspections and maintenance of the building, equipment, and facilities. Perform minor repairs on plumbing, electrical systems, and appliances.
• Ensure that the hotel complies with health and safety regulations by regularly checking safety equipment (e.g., fire alarms, emergency lighting) and addressing any hazards promptly.
• Maintain the exterior areas, including gardens, walkways, and parking areas. Perform seasonal tasks such as snow removal or leaf clearing.
• Develop and implement a preventative maintenance schedule to minimise downtime and costly repairs.
• Respond promptly to urgent maintenance requests and ensure issues are resolved efficiently.
• Keep an inventory of tools and maintenance supplies, and order replacements as needed.
• Coordinate with external contractors for specialized repairs or major projects, ensuring work is completed to the required standards.
• Have excellent verbal/written communication skills.
• Maintain accurate records of all maintenance work, inspections, and safety checks.
• Computer literacy with good experience in Microsoft packages
• Weekly update meeting with GM on all ongoing project and tasks.

Qualifications and Experience:

• Always present a compassionate and professional image
• Previous experience in a maintenance role, preferably within a hotel or similar environment.
• Basic knowledge of plumbing, electrical, and general building maintenance.
• A sound understanding of the main Health & Safety Regulations, including COSHH and risk assessment
• Strong problem-solving skills and the ability to work independently.
• Good communication and organisational skills.
• A proactive approach to identifying and solving maintenance issues.
• Have fire drill experience and willingness to be fire marshal (Not Essential as training will be provided)
• Have a driving licence and be able to drive

What Happens Next

Does this role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group.

At Splendid, our goal is to offer exceptional experiences for both our guests and our staff. Our team members at Splendid are committed to creating memorable guest experiences while also maintaining a great work environment with well-kept facilities. We consistently achieve top-notch performance, making positive contributions to society and leaving a lasting impact. As the leading hospitality company in the UK, we prioritise integrity, agility, excellence, and diversity. We are dedicated to nurturing an inclusive culture where everyone can succeed. Come and find out why Splendid is the best choice for your next career opportunity.