Concierge

Stock Exchange Hotel

Competitive plus Benefits

Location Description

Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street

Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.

With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Job Description

Are you passionate about delivering exceptional guest experiences? At Stock Exchange Hotel, we pride ourselves on offering meticulous service that leaves a lasting impression. As our Concierge, you will be the first to greet our guests, setting the tone for an unforgettable stay.

We’re looking for a trustworthy individual with a warm, welcoming demeanor and a commitment to excellence. If you're ready to elevate our guests’ experiences and contribute to our growing reputation, this role is for you.

Main Responsibilities

•  Greeting guests and visitors with a friendly and professional attitude.
• Ensuring public areas, such as the Traders Lounge and lobby, remain clean and inviting.
• Assisting guests with arranging events, excursions, and transportation.
• Answering calls, managing reservations, and distributing messages.
• Tailoring experiences for frequent guests by remembering and addressing their preferences.
• Resolving complaints effectively and finding appropriate solutions.
• Providing information about the hotel’s amenities, services, and local attractions.
• Assisting with luggage and offering support during guest arrivals and departures.
• Safely operating and maintaining guest vehicles while adhering to traffic and safety regulations.
• Coordinating special requests, such as business services, entertainment bookings, or shopping.
• Continuously promoting our hotel’s unique offerings to create extraordinary guest experiences.

Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.