Meeting & Events Executive

Radisson Blu Hotel, London Canary Wharf East

Salary: £30,000 per annum
Job Type: Permanent
Hours: Full-time
Town: London

Situated on the east bank of the Thames, the four-star New Providence Wharf hotel is a modern luxury retreat near the world-famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.

We are currently looking for a Event &Groups Executive to join our Truly Talented team.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you!

What we offer
£30,000 per annum
Permanent, full-time contract

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

You will be responsible for, but not limited to, performing the following tasks to the highest
standards:

Manage event and group reservations according to the hotel’s selling strategy and company standards. This includes handling inquiries, creating proposals, maintaining the reservations inbox, and managing booking amendments and cancellations.
Ensure timely follow-up on all inquiries and manage bookings from initial contact to contract completion, including accurate data entry and system updates.
Be knowledgeable about the hotel’s facilities, services, and promotions to enhance sales opportunities, including upselling equipment, F&B, and other amenities.
Provide a seamless customer experience by using systems effectively, tracking revenue, issuing timely invoices, and preparing reports for the weekly Revenue Meeting.
Respond professionally to guest communications, taking ownership of requests and feedback to ensure timely resolution.
Collaborate with local hotel teams to enhance guest engagement, address issues, and promote the hotel’s image.
Protect guest and team member data by following GDPR and PCI guidelines.
Greet clients and event organizers, oversee events, and gather feedback.
Organize and update the weekly BEO meeting and ensure all BEOs are distributed to the operations team.
Complete all required Health and Safety training.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.