Duty Manager

To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas. 

Essential Functions

• Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
• To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
• Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions
• To have presence in the Lobby and meet/welcome regular and VIP Guests
• To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
• Coordinate and supervise the operational activities of the Front of House Ambassadors
• Handle all billing inquiries at the desk and maintain your own float
• Ensure you are aware of all Luxury Collection & Trump Hotels standards and that they are adhered to at all times
• Be responsible for developing, training and coaching new and existing staff members to Luxury Collection & Trump Hotels standards