Reception Manager

Reception Manager ***luxury hotel in Dorset***

Incredible benefits

We are looking for an enthusiastic Reception Manager to join our family on a full time basis.  This position reports to the Front Office Manager.

Working pattern: shift work 8 hours per day/ shift from 7am until 9pm.  

Salary: £33,000 + Service charge 

We are looking for someone with previous hotel Reception Manager experience with excellent communication skills and strong attention to detail. Has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest.

As a Reception Manager you will be:

• Responsible for the day to day running of the Reception department
• Lead a professional team ensuring their training and development
• Monitoring customer satisfaction and ensuring guests receive personalised, attentive service  
• Innovating ideas and experiences that enhance our guests’ stay
• Carrying our regular audit on standards as per Forbes 5 star standards
  
• On a daily basis to supervise the smooth running of all FO operations 
• Assist with rotas, time sheets, payroll and holiday management 

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.
  

What's in it for you?

• Professional, award winning training and development opportunities
• Recommend friend and family bonus scheme worth up to £600 
• Free meals on duty
• Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets 
• Complimentary uniform and dry cleaning services 
• Holiday allowance increasing with length of service up to 25 days 
• Two paid volunteering days each year 
• Free access to Employee Assistance Programme 
• Hotel based recognition incentive (Employee of the month up to £200) 
• Discounted accommodation rates with The Red Carnation Hotel Collection
• Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible new opportunity!

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.