Waiter

Join us as a Waiter at The Promenade  at The Dorchester, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Waiter at The Promenade at The Dorchester, you will have a unique opportunity to excel in your field.  You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Waiter, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for efficiently bringing dishes from the kitchen to the designated front-of-house area. This includes ensuring dishes are clean and presentable before they are taken to guests, making sure that all serving equipment is polished and prepared before service begins, preparing tea and coffee according to each guest’s preferences, ensuring that it meets our quality standards.
• When serving dishes with special requirements, you will clearly label the dish and ensure that it is delivered to the correct table, and notify the Head Waiter that a special dish is on the tray to ensure proper handling.
• You will set up the tables and prepare the equipment before the restaurant opens, along with completing the closing duties at the end of the day such as cleaning tables, storing equipment, and resetting the dining area.
• You will need to thoroughly learn the menu to answer guests’ questions and provide detailed information about dishes and beverages

The items shared are the essence of a day in the life of a Waiter, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

What you’ll bring

Essential Skills and Experience

• Attention to Detail: Ability to accurately follow service procedures and ensure orders are correct.
• Communication Skills: Clear and friendly verbal communication with guests and colleagues; adapting communication style to suit different situations.
• Team Collaboration: Ability to work effectively with fellow waitstaff, kitchen, and bar staff to deliver seamless service.
• Customer Service: Providing a positive dining experience by anticipating guest needs and responding to requests efficiently

Preferred Skills

• Basic Wine and Beverage Knowledge: Understanding of different types of beverages and the ability to learn more through training.
  
• Willingness to Learn New Techniques: Openness to training and adopting new service techniques, tools, or technologies.
  

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected]  so that we can discuss how we can support you through this process.