Guest Experience Manager

Contract: Permanent
Salary: Competitive + Great Incentives

In the role of a Guest Experience Manager you will be ambassador for the hotel and you will be passionate about delivering world class service to our guests. 

You will be passionate to lead your team into delivering an excellent service by adding your unique human touch to the guests' experience, whilst being a people's person and open-minded. The ideal candidate will have experience in a similar role in a similar establishment, with a hands-on management style. 

The benefits of working with The Marylebone

• Service charge on top of your salary 
• 28 days of holiday including public holidays, increasing with length of service
• Company pension scheme
• In-house training team dedicated to your personal development and career progression
• Large range of Learning and Development across all levels and departments
• Free Life cover policy for you from your first day of employment
• Free meals on duty as well as breakfast to get to you started
• Staff summer parties, Christmas parties and regular team get together's
• Fun and interactive reward & recognition incentives
• A great working environment with a leading London reputation for al fresco dining
• Refer a Friend Bonus Scheme-£400 when you refer a friend

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.