Receptionist

Job Ref: AM13827Branch: Mercure Exeter Rougemont HotelLocation: Mercure Exeter Rougemont Hotel, ExeterSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 23/12/2024Closing date: 02/02/2025

Would you like to work for a company that gives you rewards your hard work by offering you a fantastic range of benefits?

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Recommend a Friend Initiatives
• Free Car Parking 
• Long Service Awards
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards and competent level of IT proficiency
• Good organisational / time management skills.
• Resilient, creativity, able to multitask and can work under pressure
• Ability to work flexibly
• Able to deliver exceptional customer experiences all the time

Does this sound like a role for you?  If so do not miss out on this amazing oppotunity, please apply immediately.

The Role:

• As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

The 4-star Mercure Exeter Rougemont Hotel is located in the heart of Exeter is an ideal location for both business and leisure. This beautiful Victorian hotel is the ideal place for business travellers and leisure. In Drakes restaurant in the hotel the chef prepares traditional excellent British cuisine. In Drakes Bar and Nelson’s Lounge the friendly staff will serve light snacks and cool drinks for you.