Account Cleaning Manager

Salary: £50k plus benefits, with a salary review after six months

Job Status: Permanent/Full-Time

Location: West London

Vacancy Reference: VR/05246

Role Description:

Bridge Recruitment have an exciting opportunity for an Account Cleaning Manager to join the Team of one of our clients in London! Our client is a leading cleaning contractor providing exceptional services to businesses in the financial, legal and media sectors. As Account Cleaning Manager, you will be responsible for building and leading a Team to deliver a first class service across the portfolio to support the world's leading entertainment creator. You will develop people, relationships and build engaged teams to work and support the client, taking the lead on continuous improvement, sustainability and Health and Safety. The ideal Account Cleaning Manager will have several years of proven experience along with experience in a customer-facing Facilities Management environment. This is a fantastic opportunity to work for an innovative company dedicated to providing the highest standards, managing a portfolio for one of the biggest entertainment providers in the world.

Responsibilities:

• Deliver a First Class service to the client for the cleaning, reception and post room

• Develop and maintain a professional and proactive business relationship with key stakeholders within the team and the client team

• Hold weekly team meetings with direct reports ensuring policies and procedures are followed and requirements / expectations are fully communicated at all levels

• Assist in the recruitment of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation and HR processes

• Review best practice and present new ideas to keep ahead of the cleaning industry

• Prepare management information, including but not restricted to Budget / KPI’s / SLA’s

• Attend weekly and monthly operations meetings as required and present the collated information

• Support in preparing Client monthly reports, hosting monthly client meetings

• Oversee the operational delivery of other staff as required

• Ensure customer service is at the heart of the way the services are delivered

• Monitor and coordinate the supply chain for the client

• Carry out audits for the client ensuring KPI’s are met and exceeded

• Work closely with the wider team and Client team reporting on progress and developments, identifying areas of improvement

• Ensure HSE guidelines and regulations are followed at all times

• Monitor, record and investigate accidents and near hits

• Take part in the 'call out’ rota and attend emergency call outs if required

• Health & Safety Champion for the client encouraging a HSE culture for the team and Clients

• Keep requestors updated on progress where deemed necessary based on SLA and Priority of Work request

• Ensure Operational statutory compliance and completion of PPM works for the client

• Work with the client Environmental team to raise awareness and ensure optimum recycling for the client business area and / or neighbourhood

• Responsible for following all Business Continuity and evacuation procedures and being part of any testing

Requirements:

• Seasoned Manager with five years' experience

• Professional qualifications

• Strong customer and client focus - must have experience in customer facing Facilities Management environment

• Vertical cleaning experience

• Supplier management - must have experience of managing suppliers in a similar type of environment

• Evidence of managing performance and identifying improvements through the use of management data

• Team Player, able to build and maintain relationships

• Communication - good level of written, oral communications skills

• Proven track record of achievement

• Experience of coordinating and supervising soft services and full awareness of H&S issues

• Able to work out of hours to support service delivery needs as necessary

• Proven ability to motivate, inspire and develop a team of people

• Ability to negotiate and influence across client and supplier organisations

• Computer literate

• Excellent time management and organisational skills

• Commercial and financial awareness in a client environment

• Understand customer and client values and align own etiquette

• Open communication and transparency when liaising with customers, clients and each other

• Open to listening, understanding and implementing new ideas, concepts and practices