Gaming Systems Engineer - Wednesbury Office

Gaming Systems Engineer - Wednesbury Office - Birmingham Office

">Apply Now Salary: Up to £30,000.00 per annum depending on experience Brand: Genting Casinos Published: 20 Dec 2024 Location: Birmingham Office Department: Gaming Product Support Closing Date: 30/01/2025

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OUR GPS TEAM are looking for a Gaming Systems Engineer to join their team on a full-time basis. The role of a Gaming Systems Engineer is to provide remote support for the gaming equipment and ancillary products within our casinos. The role is based from the Genting Wednesbury office.

Key Competencies:

• To effectively manage the day-to-day service calls logged by casinos relating to gaming system faults.
• To be proactive in dealing with system issues and keep accurate records so these can be escalated.
• To work with and have the workload assigned by the senior gaming systems engineer on a daily basis any ongoing issues that are not resolved same day.
• To observe all security measures to ensure that our gaming systems meet all current security guidelines.
• To ensure our systems are fully compliant with regards to current legislation and to ensure that these systems comply with current Health & Safety guidelines.
• Ensure all internal and external customers are kept informed at all stages of progress with regards to system faults.
• Assist the project team when required with machine system installs and gaming floor moves.
• To adhere to company SLA targets in relation to gaming systems repairs.
• To carry out any other duties that may be reasonably requested from time to time.
• Ability to be self-motivated.
• Be a problem solver.
• A self-starter able to work autonomously yet also a team player.
• Have a strong interest in IT and computing.
• Have great communication skills.
• Excellent computer skills are necessary with knowledge on a wide range of IT systems. Knowledge on Microsoft office product suite is necessary.
• Ability to form strong working relationships across the business.

40 hours minimum per week – as necessary to meet business demands. Out of Hours support will be required from time to time.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.