Regional Guest Services Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently recruiting for a Regional Guest Services Manager to oversee our teams based with a client in the financial services industry!

Reporting into the Guest Services Account Manager, the successful Regional Guest Services Manager will help them to oversee our Welcome Teams and provide strategic welcome assistance to our location managers, ensuring that we deliver five-star service across the contract. 

The successful candidate will be an experienced senior manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to help and develop our people.

Alongside their HR and management experience, the successful candidate will need to demonstrate excellent time management skills to find the perfect balance between their management and operational duties.

Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account remains a trailblazer! 

Excellent relationship building and communication skills will also be essential, as they will need to be comfortable in creating and maintaining excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment. 

Please note: This role is Reading based but includes regular travel across the UK and Ireland.

Hours: 40 hours per week, as required
Salary: £42,000 per annum

Experience of managing a large team within a corporate or five start hospitality environment is essential.

Excellent time management and communication skills.

The ability to review, create and implement new policies and procedures.

The ability to build and maintain strong working relationships with people at all levels of a business.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.