Switchboard Supervisor

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently recruiting for a Switchboard Supervisor to join our team based in the Liverpool office of a financial services firm.

The switchboard team is at the forefront of our client’s business, setting the precedent for the customer experience!

Overseeing a team of 2 Switchboard Operators, the successful candidate will ensure that the highest level of customer care is provided to incoming callers. They will also personally take calls, identifying the needs of the caller and redirecting them to the appropriate client contact, ensuring that all calls are completed in line with the client's call approach and SLAs. 

The Switchboard Supervisor must convey a positive attitude and professional first impression whilst promoting and creating culture of service excellence. They will convey a friendly, articulate, and accurate service whilst remaining security focused. 

Hours: 40 hours per week
Salary: £29,000

We are looking for a switchboard supervisor who is an articulate, friendly person with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients.

Experience within a call centre or switchboard environment is essential, preferably within a supervisory capacity. 

The ideal candidate must have a proven track record in delivering outstanding customer service, excellent communication skills and demonstrate a keen level of pro-activity.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.