Central Groups and Events Executive

The Opportunity

The Brownsword Group have created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business. 

We have an opportunity for someone to join our Central Reservations team as a Central Groups and Events Executive.

Location: Our central reservations team is based at ABode Chester, supporting ABode Hotels and other properties within the group. With unparalleled views of England's oldest working racecourse, the contemporary 85-bedroom ABode Chester is located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Hours:  Full time, 5 days per week. Monday to Friday, office hours, with occasional weekend working where required.

Role:  As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy hotel atmosphere.

Reporting to the Central Reservations Manager, as the Central Groups and Events Executive you will you will work alongside the wider Central Reservations team, to coordinate and organise an array of events, from private dinners, weddings and special events to corporate meetings and get aways, mainly for our ABode city centre locations in Manchester and Glasgow, whilst also supporting at times our properties in Canterbury and Chester. 

The core things you will be doing:

• Pick up and manage group booking enquiries for selected hotels, converting into bookings where possible. 
• Working with clients, from enquiry to the day of the event, to ensure all their needs are met and exceeded. 
• Creating, checking and distributing Group function sheets, and managing bookings in our Property Management System (PMS). 
• Completing Request for Proposals (RFP') for potential clients on request
• Managing our databases and digital platforms so they are always up to date and accurate. 
• Developing relationships with regular guests, to ensure we maintain guest loyalty.
• Developing procedures and step by step guides for group bookings for others within the Comapny to follow. 
• Maximise revenue from guest bookings and ensuring all information is properly logged on our internal platforms, 
• Manging billing and payments, making sure it's all on time. 

Our dream candidate

• Tech and data savvy, confident with online digital platforms, with experience using Property Management Systems (ideally Opera), who has previous hotel meeting and events/sales experience
• Enjoys working collaboratively and on their own. 
• Demonstrate self-confidence, energy, enthusiasm and be a motivator. 
• A great communicator in all formats. 
• Has great attention to detail and excellent written communication.  
• Embraces change, happy to dive in and help the wider team when needed.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you. 

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.