General Manager

Job Title: General Manager

Location: San Francisco

Compensation: Annual base salary of $150,000 + a non-discretionary (bonus range of $10,000 to $20,000 based on achieved KPIs) 

About Us:

Chotto Matte is a celebrated Japanese-Peruvian restaurant located in the dynamic heart of San Francisco, where bold Nikkei cuisine meets immersive cultural experiences. More than just a dining destination, our vibrant atmosphere combines tantalizing flavors, striking design, and energizing beats from resident DJs, creating an unforgettable lifestyle experience. Part of a globally renowned restaurant group, Chotto Matte is synonymous with creativity, artistry, and innovation on an international scale. As General Manager of our flagship San Francisco location, you will lead with passion, charisma, and a deep commitment to exceptional hospitality and sustainability. In this role, you will oversee all aspects of restaurant operations, inspire and guide the front-of-house team, and make impactful decisions to uphold our high standards while driving sales, managing costs, and maximizing profitability. With a dedication to crafting extraordinary guest experiences, you will ensure consistent guest and employee satisfaction, elevate the Chotto Matte brand, and leave a lasting impression on the vibrant community we serve.

Key Responsibilities: 

• Maintain exceptional service levels by training staff in Chotto Matte’s unique service philosophy, ensuring seamless execution, and continuously auditing food and beverage quality.  

• Schedule and participate in weekly one-on-one meetings with direct reports and other managers under your leadership to provide guidance, feedback, and support.

• Develop FOH staff through coaching, SMART goal setting, and regular performance reviews.

• Collaborate with HR and leadership on hiring and succession planning while fostering a supportive and inclusive work environment.  

• Oversee all aspects of daily operations, including scheduling, cash handling, and adherence to closing procedures. 

• Lead weekly management meetings, establish performance targets, and guide the Assistant General Manager in achieving project goals.  

• Actively engage with guests, providing personalized experiences, resolving concerns, and ensuring each visit is memorable. 

• Be a visible leader on the floor and a primary point of contact for guests.  

• Collaborate closely with the Events Team to ensure the seamless planning and execution of private events, maintaining the highest standards and exceeding guest expectations.

• Analyze sales and profitability, develop strategies to achieve revenue goals, and collaborate on long-term planning to enhance the Chotto Matte brand.  

• Provide educational opportunities for staff and ensure consistency in service and operations. 

• Establish consistency and set clear expectations by developing and implementing new SOPs while providing comprehensive training for Restaurant Managers.

• Ensure adherence to California labor laws, health and safety standards, and all applicable regulations. 

• Maintain accurate staffing plans, timekeeping records, and compliance documentation.  

• Build and maintain strong relationships with providers to ensure quality and consistency in product offerings.  

• Foster open and transparent communication with employees to gauge satisfaction and address concerns effectively. 

• Uphold the highest standards of professionalism by exemplifying respect, polished communication, and a positive demeanor. 

• Focus, determination, and meticulous attention to detail will demonstrate a strong sense of responsibility and commitment to excellence and ensure that you consistently enhance the guest experience. 

• Operate with integrity, honesty, and a genuine passion for personal and professional growth, prioritizing meaningful impact over recognition. 

• Show empathy and invest in the development of team members, supporting them in reaching their full potential.

• Continuously perform food and beverage audits and implement rigorous quality control measures to ensure excellence.

• Organize and facilitate weekly Head of Department meetings to establish performance objectives, set clear targets, and outline key deadlines for team success. 

• Collaborate with HR on all FOH employees' recruitment, selection, and termination processes.

Requirements:

• Minimum of 5 years in food and beverage management within a high-volume, upscale, or lifestyle-driven restaurant environment.

• Proven managerial skills with a hands-on approach, demonstrating honesty, a strong work ethic, and high moral integrity.

• Comprehensive knowledge of hospitality and operations in the premium dining sector, with a passion for delivering exceptional guest experiences.

• Strong communication and interpersonal abilities to build and maintain relationships with team members and guests.

• Flexibility and resilience in a dynamic, fast-paced environment, ensuring smooth operations and team success.

• Excellent organizational and time management skills to prioritize tasks and meet deadlines effectively.

• Proficient in Google Workspace, Excel, and industry-specific tools, including POS (Toast) and reservation systems. Knowledge of basic accounting principles is a plus.

• Strong knowledge of California labor laws, health and safety regulations, and operational compliance.  

Benefits:

• Complimentary staff meals during shifts.

• 50% discount when dining with us across all our locations.

• Comprehensive Medical, Dental, and Vision insurance coverage.

• 401(k) retirement plan with a 50% employer matching contribution.

• 15 days of Paid Time Off (PTO) annually.

• Paid Sick Leave for your well-being.

• Pet Insurance to care for your furry friends.

• Commuter Benefits to make your travel easier.

• Cell phone expenditure. 

Why Join Us? 

At Chotto Matte, we offer more than a job—we provide a platform for creative expression, professional growth, and the chance to be part of a global community that values sustainability, artistry, and innovation. Join us in delivering bold, vibrant experiences to our guests and shaping the future of dining in San Francisco.  

Chotto Matte is an Equal Opportunity Employer committed to creating an inclusive workplace that values diversity and promotes equity.  

Apply Now to embark on a career that’s as dynamic and exciting as our cuisine.