Club Receptionist

We are seeking an enthusiastic and professional individual to join our front of house team as a Receptionist at The Arts Club.

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs, home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

About the role:

Our Reception team is the ‘voice’ of the Club, providing excellent, warm, and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by-laws.

In a nutshell:

• Deliver excellent customer service at all times.
• Collaborate with the receptionist/reservations team and handle all enquiries professionally and courteously via telephone, email, and at the reception desk.
• Answer and direct calls according to department standards.
• Take and relay messages with warmth and efficiency.
• Host and escort members to their reserved tables throughout the Club.
• Manage all incoming reservations calls, maximizing covers at all times.
• Handle emails, confirm reservations, and manage bookings.
• Be familiar with function sheets for the FOH and reception.
• Understand cancellations and no-shows in line with company policy.
• Stay up-to-date with the current music programme, art, and members’ events to provide information to members while maximizing booking opportunities.
• Fulfil all reasonable requests from members to ensure their comfort and satisfaction.

Requirements:

• Experience in high-volume restaurants or private members' clubs.
• Proficiency in SevenRooms/ Opentable and members sign-in programs like Salesforce or Dynamics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong organizational skills and attention to detail.

In return we offer fantastic rewards and benefits (T&C’s apply):

• Private medical benefits via Medicash.
• Discount in over 800 retail outlets via Reward Gateway.
• Discounts on food & beverage in our restaurants and sister businesses.
• Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic).
• Enhanced sickness pay.
• Life assurance.
• Long Service Awards.
• An exciting range of learning and development programmes.
• Enhanced maternity pay.
• Uniform laundry service.
• Opportunities for promotion and continual progression.
• Complimentary meals while on shift.
• Employee assistance programme.
• Occupational health nurse.

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to provide feedback. If you do not hear from us in 2 weeks’ time, please assume you have not been successful. However, don't hesitate to get in touch!

No agencies please!”