Head Waiter/ess

About Us

AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all. 

Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together. 

We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.  

To find out more, visit www.allbrightcollective.com

AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Purpose

Responsible for delivering an exceptional service experience for AllBright/everywoman members and guests. This role involves leading and motivating the Front of House team, ensuring seamless service, maintaining outstanding standards of hospitality, and create a warm and personalised atmosphere while acting as a key liaison to uphold the Townhouse reputation for excellence. The ideal candidate will bring strong leadership skills, service expertise, and a passion for hospitality within a dynamic environment.

Outline of Key Responsibilities:

• Lead and supervise the front of house team to ensure exceptional and consistent service delivery
• Oversee daily floor operations including table allocations, staff rotations and stock levels
• Monitor service flow and ensure the smooth execution of all dining services, including private events
• Provide expert food and beverage recommendations when requested, upselling when appropriate
• Train and mentor Front of House staff, fostering a collaborative working environment
• Assist in stock ordering and stocktake
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Work closely with the Kitchen, Bar, and Management teams to ensure seamless coordination
• Attend weekly briefings to review weekly specials, changes on the menu and service specifications for reservations and private hire events
• Contribute to the development of service strategies and enhancements to improve member satisfaction
• Undertake Front of House duties and always provide excellent customer service
• Respond to changes in the Townhouse as dictated by the needs of the industry and/or company
• Demonstrate flexibility by taking on additional tasks and responsibilities within your role’s capabilities, including redeployment to different floors or areas as needed to support business demands and member requirements
• Attend all required training sessions to enhance skills and maintain service standards
• Consistently enforce the established steps of service to deliver exceptional experiences for guests
• Develop strong relationships with members, understanding their preferences and providing a personalised experience.
• Foster a collaborative environment by supporting colleagues, maintaining a positive attitude, and contributing to a strong team dynamic
• Aid members and guests with additional needs, ensuring their comfort and ease when navigating the building
• Open and close the building in accordance with the designated checklists to maintain operational readiness
• Handle member feedback with professionalism and discretion, escalating issues when necessary
• Ensure adherence to health and safety regulations, food hygiene standards, and Townhouse policies

 General Responsibilities:

• Undertake any additional duties as reasonably directed by management
• Adhere to company practices, policies and procedures
• Ensure good communication with all colleagues, ELT and SLT

 Person Specification:

• 2-3 years in a similar role, preferably in a member’s club or luxury hospitality setting
• In-depth knowledge of food and beverage service
• Thorough knowledge of health and safety regulations
• Warm, friendly, and approachable demeanour
• Ability to work proactively and effectively during busy periods
• Strong communication skills
• Willingness to go above and beyond for members and their guests, always delivering exceptional service
• Charismatic and engaging
• Maintains a high standard of conduct, presentation, and attitude in all situations
• Ability to build rapport and good client relationships
• Passionate about AllBright and everywoman’s missions
• Demonstrate and align with our internal values: Innovative and Ambitious, Inspiring and Inclusive, Curious and Results Driven