Reservationist

Recently awarded Aberdeen City & Shire Hospitality Employer of the Year, as well as 2 Michelin Keys, and rated number 1 by Conde Naste Readers’ Choice, The Fife Arms Hotel, located in the village of Braemar in the heart of the Cairngorms National Park, is recruiting an experienced Reservationist to join the team! 

We are looking for an enthusiastic individual with a similar level experience and a passion for excellent hospitality and a desire to develop your skills. You’ll be delivering the utmost quality of service exceeding the expectation of our guest experience in every aspect of their stay so that they leave us feeling enriched and engaged in our ethos as well as well as meeting our sales targets.

As a Reservationist you will be responsible for:

• Taking reservations enquiries and making bookings for hotel rooms and restaurants.
• Maximising rooms revenue through the conversion of telephone calls into sales.
• Working cohesively with the Ghillie (concierge) team to maximise internal sales and enhance guest experience at every touchpoint within the hotel.
• Actively contribute to achieve the Room Revenue and Overall Revenue targets of the hotel and contribute with creative ideas.
• Achieving targeted goals in the LQA Hotel Mystery Shopping calls.
• Ensuring reservations meet the property standards in terms of accuracy of data and guest satisfaction.
• Ensuring that all enquiries are answered as soon as possible, ideally within the same day of being received by phone or email and no later than 24 hours.
• Ensuring that pre-arrival checks are carried out as per the operating procedures.
• Having complete knowledge of facilities, room rates, promotions, and hours of operation so that you can positively approach bedroom, guest activities/experiences, and F&B outlet sales opportunities.
• Working closely with Reception to ensure the flow of communications between Reservations and Front Office is seamless.

You’ll be surrounded by a team with a creative flair and a passion for fresh food and brilliant service with a desired to learn and grow. All striving to go beyond for guests, our team, and the community.

Our successful Reservationist will have:

• Proven experience from within a similar luxury hospitality environment.
• Previous experience with Opera Cloud.
• The enthusiasm and willingness to learn.
• Initiative, emotional intelligence and strong communication and organisation skills.
• The ability to work under pressure.
• A passion and ambition to deliver exceptional experiences

What’s in it for you?

• 30 days holiday
• Free annual guest experience for you and a plus one
• Enhanced pension scheme
• Free food and drinks whilst on shift
• Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
• Amazing sports and social events led by local social committees
• Life Assurance
• Health benefits including a health cash plan
• Employee Assistance Programme
• Career development opportunities tailored around your aspirations and goals

About Artfarm and The Fife Arms Hotel

Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.  

Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie’s our glamorous and elegant Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our more relaxed Drawing Room – all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.

Want to join the family? Apply today!