Spa Receptionist

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa. 

Job: Spa Receptionist at Cowley Manor

Based in: Cowley, Cheltenham

Reports to: Spa Management

We provide C-Side spa members and guests with highest possible standards of leisure facilities, spa treatments and guest service. You will create a relaxing, calm and welcoming first impression for all Cowley Manor guests and members that will ensure they relax and improve their wellbeing in beautiful surroundings. 

DUTIES AND RESPONSIBILITIES

Guest Experience

• Give your personal attention to all guests, taking personal responsibility for their comfort and enjoyment during their visit to the spa.
• Be the main contact for all guests, prior, during and after their experience. Greet guests upon arrival, in a friendly and attentive manner, showing guests how to safely use the spa facilities and to give full tour of spa facilities.
• Works as part of a great team providing exceptional guest service.
• Exhibits a confident, friendly, and positive attitude when dealing with all guests.
• Ensures that all aspects of the ‘guest treatment journey’ is followed with every guest according to the standards of excellence.
• Provides guest with effective information.
• Takes ownership and responsibility to notice when the guest is experiencing a Moment of Misery & report to spa management.  Turn it into a Moment of Magic & deals with this head on.
• Promotes Cowley Manor leisure services and spa treatments, retail products whilst delivering excellent guest care (in and around the spa).
• Ensure the whole package is delivered & is always in line with the Experimental’ s standards.
• Ensure a smooth running of the spa by being part of a team.
• Ensure treatment consultation forms are ready for all spa therapists.
• Focus on understanding the individual needs of each guest.
• Ensure children swim times are met.
• Work to meet business demand.

Promotion of the Venue

• Complies with all presentation of public areas.
• Ensures guest satisfaction by maintaining a clean, safe facility.
• Cleans and maintains spa presentation throughout shift as per standards as agreed by management.
• Consistently meets grooming standards.
• Reports and logs any necessary maintenance issues to maintenance team.
• Inspects changing rooms, cleans as needed and ensure set up as per standards as agreed by management.
• Assists in the transportation of dirty laundry up to the main house ‘Trolley run’.
• Take responsibility of re- stocking retail levels.
• Ensure retail sale targets are met.
• Attend a Company Induction within 1 week of commencing employment with us.
• Understand the Hotel’s Vision, and to live our values in day-to-day work.
• Understand the Guest Service Ethos and be passionate about these values in your day-to-day work.
• Be a Team Player and understand that all team members across the Cowley Estate should be happy to help in other departments.
• Be flexible, and to try to cover shifts as needed.
• Ensure your uniform is always as per brand standards, and you are always turned out well team members.
• By always being polite, positive, friendly but professional with your fellow team members.
• Effectively make bookings in the diary to meet business needs.
• Reports low stock levels to deputy spa manager.
• Use spa software systems to the standard you have been trained.

To be Safe

• Ensure you follow the Health & Safety systems explained to you by your manager, including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food Hygiene.
• Follow company policies precisely.
• Ensure all shift procedures are completed on shifts.
• Complete 3 pool tests a day & record correctly.

ABOUT YOU

A Spa Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Use their initiative and is proactive.
• Excellent organisational and communication skills.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skill
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Pool responder certificate.
  

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.