Reception Manager

Isola are hiring a Reception Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in  Egypt and Miami.

Colleague Benefits:

•  You will be joining, one of the world’s leading family-owned companies - which means global opportunities
•  Delicious, healthy Meals whilst on duty – all free
•  30% discount in our restaurants, for you and your friends & family
•  Gym discount scheme
•  Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
•  Support in training and continuing Professional development
•  Online development training with our San Carlo App ‘lacademia’
•  Wagestream – giving you flexibility to access, track, build and better manage your pay.
•  Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
•  Free confidential counselling sessions to help with you and your families wellbeing
•  Free online health portal – giving you resources at your fingertips to help you reach your goals.
•  Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
•  Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!

Key Responsibilities:

• Undertake all waiter/waitress responsibilities where relevant/needed
• Monitor and drive Spend Per Head in your department
• Effectively organise and run shifts as a duty manager
• Ensure that all Restaurant consumables are kept to par and are within budget spend
• Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
• Regularly hold reviews with each restaurant team member to encourage career development/progression
• Liaise with General Manager for any guidance and to communicate any training
• Ensure that team staff levels are assessed weekly and actively recruit if needed
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed
• Ensure your department has an up to date Talent Pipeline with training needs and succession plans
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licencing requirements

Required Qualifications & Experience:

• 2 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction