Sales & Showroom Co-ordinator

Crew Wholesale team are critical to the success of delivering Crew’s Multi Channel Strategy. The Sales & Showroom Coordinator will be responsible for tracking wholesale orders and communicating with our Logistics team. They will Oversee the Prime and Off price customer relations and head office / London showroom.

Responsibilities:

• Manage all customer accounts effectively within the system to ensure trading terms are correct.
• Identifying incremental business opportunities within the UK .
• Ensuring all sales orders are raised correctly in matching with Purchase orders raised on the system.
• Monitor customer sales performance and sales patterns to service their requirements effectively.
• Working closely with the product and merchandise team to ensure orders are collated, placed, and delivered on time.
• Producing and sending out weekly stock reports
• Supporting accounts with marketing material / seasonal photography.
• Working alongside the product, merchandising and QA team to ensure garment quality and delivery are as per the customers’ requirements.
• Negotiating with customers on prices, payment terms and delivery to ensure that sales and margin are achieved.
• Highlight product delays to Wholesale Team
• Establish and maintain working partnerships alongside buying team with the existing and future supplier base
• Ensuring all departments within Crew Clothing team are aware of customer and supplier procedures covering IT / Importing & Exporting Logistics / Finance / QA /Warehousing departments, to be reviewed and updated seasonally.
• Preparation of showroom for Sales meetings in season and seasonal go to market dates.
• Planning and execution of trade shows.
• Attend Sales meeting where necessary to support Head of Buying and Head of Wholesale.
• Management of samples across Prime and Off-price business for the partners and agents.
• Bookings of sales appointments.
• Maintain strong customer / supplier relationships.

Key Performance Indicators:

• Regular comms with customers and suppliers.
• On time delivery of goods to customers.
• Excellent Telephone manner.
• Solution driven.
• Accuracy on sales & budget documents.
• Exceptional customer service

• Broad knowledge / understanding of the clothing industry and trading environment.
• Ability to work under pressure / timeline.
• Self-motivated and motivating.
• Commercial awareness.
• To be numerate and proficient in the relevant IT programmes.
• Strong communication and presentation skills.
• Good organisational skills.
• Confident comminutor & presenter.