Assistant Night Guest Relations Manager

Enrich the Journeys of our People and our Guests as our Assistant Night Guest Relations Manager!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as an Assistant Night Guest Relations Manager are:

Salary: £33,000.00 + service charge

·         Pension with company contributions

·         50% discount in all our restaurants and Spa treatments across our properties

·         Team member and Friends & Family rates across our properties

·         Complimentary stay after passing probation

·         Extensive discounts on our benefits platform

·         Access to private medical insurance

·         Interest free season ticket loan

·         Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

·         Support through development plans, apprenticeships and world-class management development programmes to be the best you can be

·         Bike to work scheme

·         Recommend a Friend incentive

·         Uniforms provided and laundered complimentary

·         Free meals on duty

·         Opportunity to join our taskforces to contribute to the business focuses, community and environment

·         Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Assistant Night Guest Relations Manager, to join our Front Office on an permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Assistant Night Guest Relations Manager, your main duties and expectations for the role will include:

·         Monitor arrival list to ensure all receive the correct room allocation and preferences – co manage with FOHM. Monitor and ensure all VIP guests receive their preferred amenities and ensure to meet each VIP member at least once during their stay. This is to be managed with the FOHM. List should be prepared 48 hours prior to guest arrival to anticipate all guest needs/functions.

·         To be responsible for all the maintenance of the Guest Profile facilities, ensuring that all guests’ comments are logged accurately and are up-to-date.  To ensure that the comments are being monitored and referred to at all times.  To ensure that Guest Profile details are linked correctly to guest’s reservations with all relevant details. Be constantly aware of all guest related incidents in the logbook, in order to ensure all follow up calls and courtesy calls are carried out at by at least 6 hours after the event. Allowing more of a prompt and corrective action prior to further guest complaints

·         To assist with the daily night audit every night, and to prepare the daily operations report for MD Office in Bangkok, Manging Director, CEO and Senior Management.

·         To assist the Front of House Department at all times, ensuring a constant management presence, “a hands on” attitude to all departments when guest demand requires.

·         To deal with and resolve any guest issue / complaints that may occur during your shift, to support the Night GRM and assist with any follow up action is adhered to and that a suitable outcome has been achieved.

You will be required to work 38.5 hours per week, on a 4 on 4 off shift rota.

We are …

·         #3 best company to work for in The Best Companies to Work For List 2024

·         One of the best hotels in London

·         A Leading Hotels of the World member

·         5 red stars

·         2 rosettes

·         Earth Check Bronze Certified 2024

If you feel your experience, personality and interest are a match for this Assistant Night Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK