General Manager

General Manager at Farm Girl

Have you worked in a Manager's role and are ready for the next challenge!? Do you know how to motivate a team and multitask different tasks? This might be THE role that you are waiting for! We are looking for someone who has a keen interest in the hospitality industry with the focus on wellness. We are a leading cafe within the wellness industry and we pride ourselves on the quality of our food, drinks and customer service.

ROLE RESPONSIBILITIES

• Approach - Maintain an enthusiastic, engaged, and passionate approach to food and great service, with the ability to cope under pressure. Set a professional example to all staff, emphasising quality and efficiency and maintain a good working atmosphere within the café.
• Floor – Day to day running of the café and managing the floor.
• Training – Training all staff to the highest standard, particularly in:
• Customer Service Standards
• Full understanding and knowledge of menu.
• Full understanding of allergens
• Health & safety.
• Teamwork and communication – Emphasise the importance of teamwork and encourage initiative amongst the Front of House staff and kitchen team. Communicate well with your team by using prep lists & order sheets to hand over any information for the following day.
• Sales – Drive the team and increase upselling, working towards financial objectives, initiating actions and implementing strategies to increase average spend, table turnover and number of covers.
• Health & Safety – Maintaining a safe, secure, and healthy environment by establishing, following and enforcing sanitation standards and procedures in compliance with health and safety legal regulations.
• Cogs & Suppliers management – Ensuring that stock is replenished and maintained whilst achieving set GP margins. Sort out any issues with Suppliers and take action accordingly using Apicbase and Tenzo.
• ADMIN
• Creating and Organising FOH rotas.
• Regular team meetings
• Timesheets approvals.
• FOH recruitment – interview the candidate, oversee the trail shift and provide necessary feedback to HR manager.
• Staff budget – Keep within the targets.
• Be informed about online reviews (Google Reviews, Trip Advisor) and act accordingly when necessary with both positive and negative feedback.

ROLE REQUIREMENTs

• Experience in a similar role
• Great spoken and written English
• Excellent customer service and interpersonal skills
• Ability to build rapport with employees, management and customers.
• A can-do attitude and hands-on approach.

WHAT’S IN IT FOR YOU

• NO double or evening shifts.
• Being part of a like-minded team who share a passion for healthy, wholesome and nourishing food.
• Working in a highly regarded, trendy and modern restaurant.
• 28 days annual holiday entitlement. (pro rata)
• 50% discount on all Farm Girl sites.
• Monthly credit to spend in our wellness platform
• Annual bonus up to £3000.