Housekeeping Porter

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

The Montcalm Collection, located in the heart of Mayfair, is a luxurious and prestigious collection of hotels that prides itself on delivering exceptional service and world-class guest experiences. We are currently seeking a dedicated Housekeeping Porter to join our team and help maintain the high standards of cleanliness and service that our guests expect.

If you have an eye for detail and the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Excellent incentive schemes

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Job Specific Duties

·         Greet hotel guests with a warm welcome and smile.

·         Assist the housekeeping team by delivering and collecting linen, supplies, and amenities throughout the property.

·         Maintain and organize cleaning carts and equipment.

·         Support the housekeeping team in room setups, ensuring rooms are prepared for special requests or events.

·         Ensure all public areas and staff spaces are clean, tidy, and well-maintained.

·         Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.

·         Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.

·         Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.

·         Assist housekeeping staff with room turnovers and general cleaning tasks when necessary.

·         Respond promptly to housekeeping supervisors’ or management’s requests.

·         Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.

·         Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.

·         Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.

·         Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.

·         Any lost property found in the public areas must be handed in to the supervisor.

·         Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.

·         Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.

·         Carry out additional duties as assigned by the Housekeeping Supervisor.

Key Attributes

·         Exceptional attention to detail and a commitment to maintaining high standards.

·         Good communication and interpersonal skills.

·         Excellent organizational and multitasking skills.

·         Ability to work under pressure and meet tight deadlines.

·         Flexibility to adapt to changing guest needs and preferences.

·         Dedication to providing an exceptional guest experience.

Working Conditions

·         Flexibility to work shifts, including weekends, holidays, and evenings, as required.

·         Ability to work in a fast-paced, high-pressure environment.

·         Physical demands such as being on the feet for long periods of time and manual handling.

·         Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.